Return Policy is an essential part of our commitment to customer satisfaction at Chairman Foam. We take pride in offering high-quality mattresses and sleep accessories, ensuring a restful and comfortable experience for our valued customers. However, if for any reason you are not completely satisfied with your purchase, our Chairman Foam Return Policy ensures a smooth and hassle-free return or exchange process.

We understand that buying a mattress or sleep accessory is a significant investment, and we want you to feel confident in your purchase. Our return policy is designed to be fair, transparent, and customer-friendly, making it easy for you to initiate a return or exchange if needed.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • The return request must be made within 7 days of delivery.
  • Proof of purchase (invoice or receipt) is required.
  • The product should not have any stains, odors, or signs of wear and tear.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Custom or special-order mattresses.
  • Products that have been used, modified, or damaged after delivery.
  • Pillows, mattress protectors, and accessories due to hygiene reasons.
  • Items purchased during promotions, discounts, or clearance sales.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at info@chairmanfoam.com or call (042) 35441671 within 7 days of delivery.
  2. Provide your order number, reason for return, and clear images of the product (if required).
  3. Our team will verify the request and provide a return approval.
  4. Once approved, you will be required to ship the product back to our warehouse at your expense.
  5. After inspection, we will process the refund or exchange within 7-10 business days.

4. Refund Policy

  • Refunds are issued after a successful inspection of the returned item.
  • Refunds will be processed to the original payment method within 7-10 business days.
  • Shipping and handling charges are non-refundable.

5. Exchange Policy

  • If you receive a damaged or defective product, you are eligible for a free replacement.
  • Exchanges are processed only for the same product model and cannot be replaced with a different product.

6. Cancellation Policy

  • Orders can be canceled before shipping without any charges.
  • Once the order has been shipped, standard return policies apply.

For further assistance, feel free to contact our customer support team.

Thank you for choosing Chairman Foam – where comfort meets quality!